Ecommerce Support Specialist | Shopify & Order Management

I’m an experienced Ecommerce Customer Service
Specialist with over 5 years of supporting Shopify-based stores and other
ecommerce platforms. I excel in order management, returns and refunds, paymentfulfillment
coordination, and customer support across multiple channels
including??email, live chat, and phone.Proficient in Zendesk, Gorgias, SAP, Shopify, Forter and
other CRM tools, I have a strong track record of resolving customer
inquiries efficiently, improving first-call resolution, and boosting customer
satisfaction.My expertise also includes:






Order
processing, shipping coordination, and inventory management.
Handling
pre-sales and post-sales inquiries, warranty claims, and product support.
Data
entry, reporting, and workflow optimization.
Upselling
and cross-selling to enhance customer experience.Core Skills:
• Ecommerce customer service
• Email and chat support
• Shopify order management
• Returns, refunds, and RMA processing
• Shipment and logistics tracking
• Payment support and billing verification
• Product and warranty support
• Escalation handling
• Customer experience improvement

If you need a Shopify VA, ecommerce customer support specialist, or a reliable email/chat agent who can manage orders, solve customer concerns, and keep operations running smoothly, I’m here to help.