Result-driven BPO Professional with 3 years 9 months in customer-facing roles, including 2 years 8 months as a Quality Analyst, 8 months as Product Associate, and 3?months focusing on Retail account support. Combines analytics, coaching, and process refinement skills to elevate team performance and ensure adherence to quality standards. Proficient with Microsoft Excel and Word, Salesforce, and Genesys platforms. Known for delivering actionable insights, driving KPI improvements, and enhancing customer satisfaction.
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