Hi Good Day!
I am ----------- -----------, an IT Helpdesk professional with over 4+ years experience in enterprise IT operations, cloud and identity administration, endpoint management, and technical support. I specialize in Microsoft 365, Azure, Active Directory (on-prem and cloud), and AWS environments, supporting users across corporate, healthcare, and remote work settings.
My expertise includes User provisioning, Onboarding and Offboarding, Access control, License and MFA management, Endpoint security, and System Administration. I excel in troubleshooting complex software, network, VoIP, and hardware issues using RMM and remote support tools, while maintaining system reliability, data security, and a high-quality user experience.I am recognized for clear communication, effective ticket management, and consistent delivery of secure, efficient IT solutions aligned with best practices.
Skills & Tools:
Systems, Cloud & Identity Management
Microsoft 365 Admin (Exchange, Intune, Entra ID, MFA, User & Group Management)
Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Azure Cloud Administration
Active Directory (On-Prem & Azure AD)
Amazon Workspaces
OneLoginDropbox (Local & Cloud Integration)
BitLocker Recovery & Endpoint Security
Absolute Application (Device Lock/Unlock)
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Remote Support, RMM & Ticketing
Datto RMM (Script Automation)
Splashtop
ConnectWise Automate
Addigy MDM (MAC)
Goverlan Reach, BomgarCloud
ConnectWise Manage PSA
ServiceNow
Zoho Ticketing System
Jira
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Networking, VPN & Infrastructure
Network Troubleshooting & Diagnostics
IP Segmentation & Network Tracing
FortiClient VPN Configuration
Network Drive Mapping (AWS NAS, Local Servers)
Secure Remote Access Management
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User Support & IT Operations
User Onboarding & Offboarding
License Provisioning (Adobe, Power BI, Sigma & Office 365)
Distribution Lists & Shared Mailboxes
MFA Setup and Enforcement
Asset Tracking & Management (Asset Tiger)
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Endpoint & Device Management
Windows PC & Laptop Provisioning
Software Installation & Configuration
Virtual Desktop Management (Amazon Workspaces)
Hardware Diagnostics & Maintenance
MDM & Endpoint Policy Management
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CRM, Communication & Collaboration Platforms
MILO CRM (Admin)
Zoho CRM (Admin)
Sigma Computing
SANAS Translator
8x8 VoIP & 3CX VoIP
Anchorsix Thread (Integrate to ConnectWise)
Microsoft Teams
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Hardware, Printers & Peripheral Support
Dymo Label Printers (450, 550 – LAN/WPS)
ScanSnap Scanners (ix1600, ix1500)
Multi-Function Printers (MFPs)
PrinterLogic Configuration
Ambir Scanners
Credit Card Machines & Check Scanners
POS Systems (POSIFLEX)
Barcode Printers (BIRCH)
UPS, AVR, Cash Drawers, Displays, Storage Devices
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Security, Email & Malware Protection
Virtru Email Encryption & Access Control
Spam & Malware Filtering
MFA (Office 365, OneLogin, 8x8 Web Portal, Milo Portal)
Device & Account Security Policies
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Software & Application Support
Adobe Products
Power BI
Citrix Application
Suki Voice Dictation
Athena, ADP, Greenhouse, Seczetta, Phreesia
DocOS Virtual Visit & Telemedicine Systems
POS Software: WBOX Application, X & Z Reading Reports, BIR E-Sales &
E-Journals, Paradox Database, POS Windows.
Mall Linking Software, BIN Files & License Management
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Automation, Maintenance & Optimization
Datto RMM Automation Scripts
System Optimization & Disk Cleanup
Patch Management & Software Updates
Server and Endpoint Performance Monitoring
