Hi, this is Anna and I have more than 6 years of experience in the credit repair industry. In the years of my experience, I worked as a Sales Representative, Customer Service Representative, Appointment Setter, and Dispute Specialist. With the said roles and experiences, I was able to directly get in touch with the client as well indirectly, as a backend support or dispute specialist. With these being said, I am confident to say that I will be able to help you in terms of the credit repair process.
To give you a little background of my roles and responsibilities, please see below some of my work descriptions:
Sales:
* Conducting cold calls and outbound calls
* Proficient in the art of persuasive selling
Customer Service Representative:
* Handling both inbound and outbound calls
* Addressing client concerns related to Credit Repair
* Proactively assisting clients with Credit Monitoring issues and document completion
* Utilizing various communication channels such as email and text (Ring Central, GoHighLevel, Aircall, Grasshopper, OpenPhone, etc)
* Providing regular updates to clients and explaining any score fluctuations
* Offering tailored advice on managing their credit profiles effectively
Appointment Setter:
* Initiating calls with potential clients
* Guiding prospective clients through appointment scheduling
Back-End Support/Credit Repair Analyst:
* Proficient in pulling credit reports from various platforms (IdentityIQ, MyScoreIQ, Smart Credit, -----------, -----------, -----------, Annual Credit Report, Credit Karma, Credit Sesame, etc.)
* Thoroughly analyzing credit reports to identify derogatory items ( Incorrect Personal Information, Late Open, Late Closed, Charge Offs, Collections, Repossession, Child Support, Bankruptcy, and Inquiries)
* Skillfully drafting and processing dispute letters in accordance to FCRA Laws (Chex-System, EWS, Goodwill, Factual Letter, Debt SRemovalettlement, FTC Letters, Metro2, Inquiry Removal Letters, etc.)
* Handling online dispute filings and providing assistance (CFPB, FTC, BBB, Attorney General, Opt-Out)
* Managing correspondence with secondary bureaus (LexisNexis, SageStream, Corelogic, Chex System, etc.)
* Conducting dispute calls with the three major credit bureaus (Experian, Equifax, TransUnion)
* Familiarity with a range of Credit Monitoring Portals (Credit Repair Cloud, DisputeFox, CRM, Dispute Suite)
* Proficient in various tools essential for Credit Repair operations (-----------, Zoho, WordPress, Hubspot, -----------, Trello, Slack, Zoom, etc.)
I hope that you will give me a chance to be a par of your company. I am open for an interview whenever you can. Thank you in advance.
At your service,
Anna
