Appointment?setting and retention expert with 4+ years in telco customer service, booking technician visits, renewal support, and upselling plans. Consistently achieved 20%+ conversion and maintained >90% CSAT/FCR while working with CRM platforms such as HubSpot CRM, Salesforce, Siebel CRM, and Microsoft 365. Skilled in calendar/lead management, persuasive communication, and empathy-driven customer engagement to help clients boost satisfaction and revenue.
Verified
