I’m a reliable and detail-oriented Virtual Assistant with experience in insurance operations, administrative support, and customer service for U.S.-based clients.
I have handled policy renewals, endorsements, cancellations, claims support, and documentation review, ensuring accuracy and timely processing. I’m experienced in managing follow-ups, coordinating with clients, and maintaining organized records in CRM systems.
Currently, I work as a VA in a PR firm, managing client inquiries across chat, email, and social media, providing onboarding support, and ensuring timely responses while focusing on customer retention.
I’m highly organized, comfortable with spreadsheets and admin tasks, and able to manage multiple workflows efficiently. I’m also a fast learner and quick to adapt to new systems.
Additionally, I have completed training as a Freight Virtual Assistant, where I learned the fundamentals of logistics coordination, shipment tracking, and freight documentation
(Certification attached).
I’m looking for a long-term opportunity where I can support operations and contribute to business growth.
