Executive Virtual Assistant | Business Operations Specialist | Customer Service Leader

Executive Virtual Assistant | Business Operations Specialist | Operations Manager

Results-driven Operations Manager with 11 years of BPO experience and 9 years of progressive leadership experience. Promoted from Customer Service Representative to Operations Manager at TTEC through consistent performance and leadership excellence.

Experienced in leading 5 Team Leads, 2 Senior Representatives, and 60+ agents, driving operational efficiency, customer satisfaction, revenue growth, and KPI achievement. Skilled in executive and administrative support, business operations, team leadership, reporting, client communication, process improvement, and project coordination.

Key Achievements:

Increased sales volume by 20%
Improved service attach rates by 25%
Top Manager of the Month – November 2023

I help businesses streamline operations, improve team performance, and deliver exceptional customer experiences. Open to long-term remote opportunities in Executive Assistance, Business Operations, Operations Support, and Customer Service Leadership.