Monitored real-time transaction feeds and system performance to
ensure operational efficiency and timely issue resolution
Analyzed user activity and transaction patterns to identify anomalies
and potential security or operational issues
Identified, investigated, and reported discrepancies in data or system
activity to supervisors for prompt resolution
Liaised with co-operators, Assistant Team Leads, and Team Leaders to
address and resolve work-related concerns efficiently
Prepared and submitted comprehensive daily activity reports before the
end of each shift to ensure accurate documentation and continuity
