I have a solid background in loan underwriting, where I review and assess credit applications to ensure accuracy, completeness, and compliance with both internal policies and federal regulations. My responsibilities include evaluating applicant risk profiles, analyzing financial records, and making informed loan decisions while communicating effectively with loan specialists and distribution channels.
My customer service expertise was developed over several years in the financial and telecommunications industries. At JPMorgan Chase, I supported clients with various account-related needs, including fraud investigations, loan inquiries, and KYC compliance. I was responsible for resolving complex issues through inbound and outbound communication while maintaining regulatory standards.
During my time at Wells Fargo, I specialized in fraud and claims management—authenticating customers, handling multiple claim types, and mitigating risks while ensuring customer satisfaction and timely resolution.
At Comcast, I provided technical, billing, and sales support for nationwide clients. I assisted with account provisioning, retention efforts, and resolving service-related issues, using multiple systems to ensure efficiency and a seamless customer experience.
