I’m a dedicated Customer Service Representative with over 2 years of experience in the telecommunications industry, specializing in assisting customers with government programs such as Lifeline and the Affordable Connectivity Program (ACP). I have strong skills in communication, data entry, documentation, and problem-solving, and I’m highly experienced in managing sensitive customer information with accuracy and confidentiality.
With my background in Nursing (BSN) and my passion for healthcare support, I’m now pursuing a career as a Medical Virtual Assistant. I bring a combination of clinical knowledge, administrative efficiency, and customer care expertise—making me well-equipped to handle patient communication, appointment scheduling, medical record updates, and other healthcare-related tasks with professionalism and empathy.
