I have more than 7 years of experience working as an IT Support Specialist, mainly handling POS systems such as Counterpoint. Most of my work involves remote support—troubleshooting POS issues, assisting users with daily operations, and fixing both software and hardware-related problems.
I’ve supported different types of retail businesses and I’m very comfortable using remote tools like AnyDesk, TeamViewer, ConnectWise Manage, ConnectWise Automate, ScreenConnect, and RDP. I’m used to handling tickets, following up on issues, and explaining technical steps in a simple way that clients can easily understand.
I work well independently, I’m reliable, and I make sure issues are properly resolved and documented. I’m currently looking for a remote IT support role where I can apply my experience and continue helping businesses keep their systems running smoothly.
