Dedicated and highly adaptable professional with a strong background in Customer Service and IT Helpdesk Support. Skilled at resolving customer inquiries, technical issues, and service requests with efficiency, empathy, and a solutions-oriented approach. Proven ability to communicate clearly with both technical and non-technical users, ensuring a smooth and satisfying support experience.
Experienced in troubleshooting hardware/software issues, managing tickets, guiding users through resolutions, and escalating complex problems appropriately. Adept at working in fast-paced environments, multitasking across various support channels (phone, chat, email), and maintaining high standards of service quality and customer satisfaction.
