Versatile and client-focused Sales and Customer Service Specialist with extensive experience in technical support, outbound sales, publishing consultation, and CRM-driven operations. Proven ability to deliver exceptional service across diverse industries, including IT support, healthcare, insurance, and author publishing.
Skilled in assisting clients with computer-related concerns, performing basic troubleshooting, scheduling repairs, and coordinating on-site technician visits. Adept at managing logistics, including driver assignment and product delivery coordination, while ensuring real-time communication using platforms like Aircall and WhatsApp.
Strong background in outbound calling, lead generation, and sales conversion using dialers such as Primo, RingCentral, Aircall, and Vonage. Known for confidently introducing products and services, conducting needs assessments through pre-qualifying questions, addressing client objections, and successfully closing deals. Consistently maintains accurate records in CRM systems including Salesforce, HubSpot, Mail Hostinger, and Less Annoying CRM.
Experienced in consulting with authors to explore publishing opportunities, tailoring marketing strategies to align with target audiences, and guiding clients from initial engagement to finalized service agreements. Capable of managing multiple administrative tasks, such as updating order statuses, preparing daily agent reports, coaching tea-----------mbers, and leading productive huddles.
Highly organized, tech-savvy, and results-driven, with a focus on delivering solutions, nurturing client relationships, and achieving sales targets in fast-paced environments.
