I am a dedicated and detail-oriented Customer Service Professional and Virtual Assistant with hands-on experience working in a BPO environment under a Walmart account, specializing in chat support and customer service. I am experienced in handling high-volume customer interactions while maintaining accuracy, empathy, and
professionalism.My responsibilities include resolving customer concerns through chat support, managing orders, processing refunds, returns, and replacements, assisting with account-related issues, tracking shipments, and providing clear product and policy information. I consistently meet performance metrics such as CSAT, AHT, and quality standards while delivering a positive customer experience.I am highly adaptable, tech-savvy, and comfortable working in fast-paced environments that require multitasking across multiple systems. With strong written communication skills, problem-solving abilities, and attention to detail, I help businesses maintain customer satisfaction, build trust, and improve retention.Skills and Expertise
Chat Support and Non-Voice Customer Service
Walmart Account Handling
Order Management (Refunds, Returns, Replacements)
Customer Issue Resolution
CRM and Ticketing Systems
Multitasking and Time Management
Strong Written Communication
Customer Satisfaction and Retention
Data Entry and Record Management
Tools and Systems
Microsoft Office (Word, Excel, Outlook)
Microsoft Teams and
Skype ----------- ----------- (Virtual Contact Center)
CRM and Ticketing Systems
Live Chat Support Platforms
Order Management Systems
Knowledge Base and Internal Support Tools
Email and Chat Communication Tools
Multi-tab and Multi-system Navigation
Remote Desktop and Virtual Work Environments
Google Workspace (Docs, Sheets, Gmail)
Let’s Work Together
I am more than just a customer support agent. I am a reliable Virtual Assistant ready to support your business through consistent, high-quality customer service and operational assistance. Let’s connect and discuss how I can help improve your customer experience and support the growth of your business.
