Senior Executive Assistant and Operations professional with 7+ years of direct experience supporting an overseas business owner and coordinating hospitality and residential property operations remotely.
I specialize in taking operational work off an owner's plate: managing priorities, communications, guest operations, vendors, documentation, follow-ups, and the systems that ensure nothing important is forgotten.
My experience includes supporting an overseas principal responsible for an 80-room hospitality and residential portfolio, managing 1,200+ reservations, and maintaining approximately 98% guest satisfaction.
WHAT I CAN HANDLE:
EXECUTIVE SUPPORT
• Calendar and schedule management
• Inbox triage and correspondence
• Meeting preparation and coordination
• Minutes and action tracking
• Executive daily/weekly reports
• Vendor and stakeholder communication
• Confidential document organization
• SOP and process documentation
• Project and task coordination
STR / AIRBNB OPERATIONS
• Reservation management
• Airbnb and ----------- administration
• Guest messaging and support
• Pre-arrival and check-in coordination
• Turnover and housekeeping coordination
• Maintenance/vendor dispatch
• Availability and calendar management
• Guest issue escalation
• Quality-control checklists
• Owner reporting
OPERATIONS & SYSTEMS
• ClickUp task management
• SOP creation
• Process improvement
• Follow-up and accountability systems
• Vendor coordination
• Quality assurance
• Operational reporting
RESULTS:
• 7+ years supporting an overseas principal
• 80-room hospitality/residential portfolio exposure
• 1,200+ reservations managed
• Approximately 98% guest satisfaction
• Approximately 25% improvement in operational efficiency through structured workflows
• Quality assurance experience reviewing 50+ processes monthly
TOOLS:
ClickUp |NOTION| Google Workspace | Microsoft 365 | Slack | Zoom | Microsoft Teams | Trello | Canva | ChatGPT | Airbnb | -----------
REMOTE READINESS:
I work from a dedicated home office with primary internet, mobile backup connectivity, and Bluetti Elite 200 V2 + Elite 30 V2 backup power systems.
I am comfortable working independently across international time zones and communicating directly with business owners, executives, guests, vendors, and operational teams.
If you need someone who can bring structure to your executive workload while also understanding hospitality and property operations, I would be glad to discuss how I can support your business.
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