Hi, I’m a tech-savvy problem-solver with 10 years of frontline experience in customer support, quality assurance, and graphic design. I blend creativity with operational discipline so you get deliverables that are on-brand, error-free, and always on time.What I Can Do for You:Graphic Design- Flyers, banners, merchandise & print-ready layouts (CorelDRAW, Adobe Illustrator/Photoshop)- Fast, clean, and consistent—currently producing 100+ assets per week for an Australian print houseQuality Assurance & Game Testing- Former QA Team Lead on the MMO Crowfall—created test plans, logged bugs, and coached a 5-person remote team- Experienced with JIRA, Trello, Confluence, Agile sprints, and detailed defect documentationVoice & Non-Voice BPO / Virtual Assistance- 7 years handling phone, chat, and email support for US, AU, and UK clientsClear English, empathetic tone, and laser-focused on first-contact resolution.
