I've been in the BPO industry for over 13 years. I've been part of the QA department for the same duration.
As a Reports/Data Analyst, I've been exposed to using MS Office Excel as our main tool. I'm able to manipulate data and build reports from scratch depending on the needs.
As a QA Manager, I was developed to deal with overseas clients and oversee a group of QAs.
Below are the skills I've developed over the years:
- Analytical & Problem-Solving Skills
- Excellent Soft Skills
- Technical & Industry-Specific Skills (e.g. Root Cause Analysis, Corrective and Preventive Actions, Auditing, Calibration)
- Proficient in the use of MS Office Tools
