Hi, It's Angela. I am a dedicated and results-driven Customer Support Specialist with over 5 years of experience providing exceptional service across customer support, B2B technical support, Tier II support, and talent acquisition. I have a strong background in handling inbound calls, resolving complex customer concerns, managing CRM records, and collaborating with cross-functional teams to deliver timely solutions.
Throughout my career, I have developed excellent communication, problem-solving, and relationship-building skills. I am experienced in case management, technical troubleshooting, appointment scheduling, candidate sourcing, interview coordination, and maintaining accurate documentation using CRM and ATS platforms. I am proficient with tools such as Zendesk, Slack, Google Workspace, Microsoft Office, LinkedIn Recruiter, and various ticketing and case management systems.
I thrive in fast-paced remote environments where organization, attention to detail, and professionalism are essential. Whether I'm assisting customers, supporting business clients, or coordinating recruitment activities, I take pride in delivering a positive experience while meeting performance goals.
I am currently seeking a long-term remote opportunity where I can contribute my customer service expertise, strong work ethic, and commitment to helping both clients and teams succeed. I am a fast learner, dependable, and always eager to grow while making a meaningful impact.
