Administrative Support and Customer Service professional with experience in customer-facing operations, healthcare account support, CRM documentation, data handling, and process-driven tasks. Experienced in handling high-volume inquiries, verifying information, maintaining accurate records, following established procedures, and coordinating with teams to resolve issues.
Comfortable working with Google Workspace, Microsoft Office, CRM and database tools, spreadsheets, task management platforms, and AI-powered productivity tools. Regularly work with digital organization, data management, research, documentation, and workflow improvement, with a strong interest in finding practical ways to make repetitive tasks more efficient.
Known for being detail-oriented, organized, adaptable, and comfortable learning new systems. Strong written communication skills supported by an English background, with a practical approach to keeping information accurate, structured, and accessible while working independently.
