Operational management leader with over 10 years of senior experience driving performance improvement, compliance, and efficiency across large-scale financial service programs in the US and UK. Proven success in building client trust, leading diverse teams, and delivering measurable business outcomes.

Operational Management: 10+ years in senior roles overseeing large teams of agents and team leaders, ensuring compliance and performance improvement for financial accounts.
Client Relationship Management: 6+ years fostering and sustaining long-term partnerships, aligning service delivery with client expectations.
Customer Service & Retention: 5+ years frontline experience in customer support, collections, and retention strategies.
Freight Forwarding & Remittance: 3+ years managing logistics and financial transfer services, ensuring accuracy and timeliness.