I’m a Customer Support Specialist with nearly 3 years of experience assisting US-based customers through chat, email, and phone. I specialize in resolving order issues, billing concerns, refunds, disputes, and escalations while consistently meeting CSAT, FCR, and performance targets. Although my background is in telecommunications support, my daily responsibilities included order processing, payment concerns, account updates, troubleshooting, and customer retention — all directly transferable to Shopify ecommerce support or any account.
I am comfortable using tools such as Zendesk, Slack, Google Workspace, AI tools, and cloud-based phone systems like Avaya. I am highly adaptable and can quickly learn Shopify, Gorgias, Reamaze, or any ecommerce CRM.
I take full ownership of tickets from start to finish and focus on turning frustrated customers into loyal buyers.
Available immediately | $5/hr | Open to long-term work
