Reliable and resourceful IT Support Engineer with a strong track record in enterprise-level IT support, both onsite and remotely. Adept at resolving hardware/software issues, managing user accounts, deploying workstations, and maintaining endpoint security. Certified by Google in IT Support with a solid foundation in IT operations, networking, Active Directory, and Microsoft 365 administration. Renowned for swift ticket resolution, proactive troubleshooting, and seamless team collaboration.
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