I am a highly experienced customer support and virtual assistant professional with a strong background in sales, healthcare, and e-commerce operations. I have a proven ability to handle customer concerns, drive sales conversions, and deliver clear, effective support in fast-paced environments.
With a sales background, I have worked directly with customers for telco plans and loan applications, helping them understand offers and guiding them through decisions while consistently meeting targets. In healthcare support, I assisted members with benefits and coverage, making complex insurance details easy to understand.
In e-commerce, I managed multiple international online stores using Shopify, Freshdesk, and Zendesk. I handled end-to-end refund processes, returns, and store credits, while resolving shipping issues and tracking concerns efficiently. I am highly skilled in keeping customers informed, reducing frustration, and maintaining a smooth support experience.
I am confident in handling high-volume support tasks, problem-solving under pressure, and delivering customer service that builds trust and satisfaction.
