I am a results-driven customer service professional with over 4 years of experience in customer support, chat support, seller support, and client relations. I have worked with both local and international companies, handling customer inquiries, resolving complaints, processing billing concerns, tracking orders, and troubleshooting account issues.
My experience includes working as a Chat Support Representative at Firmoo, where I assisted customers with product inquiries, shipping updates, and returns. I also worked as a Customer Service Representative at Alorica, handling billing concerns, mobile account inquiries, and technical troubleshooting for U.S.-based customers. In addition, I worked as a Seller Support Specialist at IBM, supporting online sellers with listings, inventory management, and compliance concerns.
I am skilled in customer service, chat and email support, CRM tools, order tracking, billing assistance, data entry, and problem-solving. I am highly adaptable, detail-oriented, and committed to delivering excellent customer experiences.
I am looking for a long-term opportunity where I can contribute my skills, grow professionally, and help businesses provide outstanding customer support.
