In my previous role as an Assistant Team Lead at Income Insurance Limited an insurance company in Singapore, I was responsible for overseeing a team of customer support agents, handling complex customer inquiries, and ensuring the smooth operation of our multi-channel support system, which included chat support. I worked closely with the team to optimize response times, maintain high satisfaction levels, and implement continuous improvements in our processes. My ability to analyze chat data, identify trends, and provide actionable feedback to the team has consistently resulted in improved customer interactions and increased operational efficiency.
As a natural leader, I am passionate about creating a positive and collaborative environment where tea-----------mbers feel empowered to resolve issues effectively and efficiently. I have experience with performance metrics, including response times, resolution times, and customer satisfaction scores, and have consistently met or exceeded targets. I also bring strong problem-solving and communication skills, which are vital in managing a high-volume chat support team while maintaining the quality of service.
I am excited about the opportunity to bring my expertise in chat support, team management, and customer-focused solutions to your Company. I am eager to collaborate with your team to elevate your chat support offerings and ensure that your customers receive the exceptional service they expect.
Verified
