Experienced Senior Business Process Analyst with 9 years at FIS Global, specializing in process documentation, workflow creation, and process optimization. Skilled in designing new processes based on stakeholder requirements and maintaining an up-to-date knowledge base. Works closely with automation teams to streamline highly repeatable tasks and ensure seamless implementation of new or updated processes. Regularly engages with stakeholders through daily meetings to assess task progress and evolving business needs, and coordinates with operations, training, and quality teams weekly to ensure alignment across all functions. Proficient in generating weekly and monthly reports to support continuous improvement and decision-making.
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