As a Lease Admin Analyst and Customer Service Associate, I offer a specialized blend of data-driven contract management, procurement, and high-level client support. My background is built on a foundation of operational efficiency and a meticulous eye for detail.
My career began at Starbucks, where I mastered fast-paced service and the fundamentals of the customer experience. I later transitioned into the real estate industry as a Customer Service Team Lead specializing in Residential Leasing. In this role, I bridged the gap between frontline service and back-end administration.
CORE EXPERTISE
Lease Administration: Proficient in managing lease lifecycles, including data abstraction, rent commencement tracking, and maintaining accurate lease databases. I ensure that all contract terms (from renewals to escalations) are executed precisely.
Procurement & Logistics: Experienced in vendor coordination and contractor management. I handle the end-to-end process of sourcing quotes, coordinating repairs, and ensuring timely service delivery to maintain property value and tenant satisfaction.
Leadership & Communication: A proven track record of leading teams to resolve complex tenant inquiries while managing the behind-the-scenes logistics that keep a real estate business running smoothly.
This unique combination of analytical rigor and interpersonal excellence makes me a versatile asset for real estate firms looking for someone who can manage the fine print while delivering a world-class experience to clients and vendors alike.
