Hi, I’m Gretchen a Real Estate Arrears Admin and Property Manager with over 3 years of experience supporting property managers, landlords, and real estate businesses. I specialize in arrears administration and collections, helping property owners recover overdue rent, maintain compliance with tenancy laws and NCAT processes, and ensure smooth communication with tenants. My work includes preparing Tribunal documentation, negotiating repayment plans, and reducing arrears portfolios through proactive follow‑ups and structured workflows.
Alongside arrears management, I bring strong property management expertise. I’ve successfully managed short‑term rental operations remotely, coordinating bookings, guest communication, maintenance, and housekeeping. My efforts have directly improved property performance increasing Airbnb ratings from 2.6 to 4.93 stars, maintaining 75% occupancy, and generating consistent monthly rental revenue. I also support property managers with administrative tasks, scheduling, and digital organization to keep operations running smoothly behind the scenes.
What sets me apart is my customer service focus. I pride myself on being detail‑oriented, reliable, and responsive answering guest and tenant inquiries quickly, building trust with landlords, and ensuring every interaction reflects professionalism and care. My goal is simple: to help property owners and managers stay organized, recover arrears efficiently, and deliver seamless property operations so they can focus on growing their portfolio and achieving long‑term success.
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