Highly motivated and results-driven professional with over 8 years of experience in the BPO industry, specializing in appointment setting, customer service, sales, and lead generation. Proven ability to build rapport with clients, handle objections, and consistently meet or exceed performance targets.
Skilled in cold calling, client follow-ups, CRM management, and sales funnel support. Also experienced in social media management, basic graphic design using Canva, and content scheduling tools to support brand visibility and engagement.
Proficient in tools such as Google Workspace, Microsoft Office, email and calendar management, online research, and document preparation.
Known for being detail-oriented, reliable, and passionate about delivering excellent service and driving growth for clients. Always striving for improvement and open to learning new tools and processes to better serve the team.
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