I help eCommerce brands deliver fast, reliable, and high-quality customer support by managing tickets, resolving order issues, and keeping operations smooth across Shopify and multiple support channels.
What I do
-Handle end-to-end customer support (email, chat, and ticketing systems like Richpanel)
-Manage Shopify operations: order tracking, refunds, cancellations, and manual order creation
-Resolve shipping and delivery issues with carriers like USPS, FedEx, and DHL
-Coordinate with 3PL providers (e.g., Flowspace) to ensure accurate fulfillment and updates
-Provide clear, empathetic customer communication to improve satisfaction and retention
-Support administrative and VA tasks including email management, scheduling, and data entry
-Assist with social media support, content uploads, and basic SEO optimization for web and YouTube
Toolbox
Shopify, Richpanel, Gmail/Email Support Systems, USPS, FedEx, DHL, Flowspace, Google Workspace, basic SEO tools, social media platforms (Instagram, Facebook, YouTube), CRM/support dashboards
Selected wins (available to discuss)
-Successfully managed high-volume customer tickets while maintaining fast response times and accuracy
-Resolved complex shipping and delivery issues by coordinating directly with logistics partners
-Handled refund and order correction workflows that improved customer satisfaction and reduced escalations
-Supported eCommerce operations by ensuring clean order processing and clear communication between customers and fulfillment teams
If you're looking for someone who can manage customer support end-to-end, keep operations organized, and ensure customers feel heard and supported—I’d be happy to help your team grow.
