• Handled NOC i----------- both remotely and on-site, ensuring timely response and resolution of network-related issues.
• Successfully implemented various Cisco network devices, including Cisco B6K servers, switches, access points, and other enterprise-grade equipment.
• Restored multiple servers from downtime, contributing to improved network availability, avoiding breach of SLA, and reliable business continuity.
• Served as a founding member of the company’s pioneer SOC team, responsible for security monitoring, i----------- reporting, and threat hunting. Additionally tasked with leading weekly and monthly cadence meetings with the client to review security posture and i----------- trends.
• Authored and maintained the i----------- response playbook, documenting past i----------- with detailed descriptions, investigation procedures, containment actions, remediation steps, and recommended best practices tailored to the client’s environment.
