I’m Lyza, an experienced customer service and operations professional with nearly 20 years of combined work experience across BPO, banking, financial operations, claims and disputes, sales, and business operations.
My strongest skills are investigating issues, reviewing information and documentation, identifying discrepancies, following procedures, resolving cases, and ensuring accuracy and quality.
I have experience in:
Claims, chargebacks, and dispute resolution
Banking and financial operations
Quality control and accuracy review
Customer and account support
Data entry and documentation
B2B and B2C sales
Account management
Administrative and business operations<8efe80624d780eba0c6493ec45140364>;Email and written communication
CRM and Google Workspace
AI tools including ChatGPT and Gemini
I have also managed my own telecommunications installation business, where I coordinate customer inquiries, scheduling, compliance, marketing, documentation, and client support.
Throughout my career, I have worked with individual customers, business clients, merchants, internal teams, and other stakeholders. I am comfortable working independently, following established processes, and taking ownership of issues that require careful review and resolution.
My achievements include being recognized as a Top Chargeback Analyst, Top Salesperson for two consecutive years, and Top Customer Service Representative, along with consistently meeting quality and performance targets.
I also completed a two-week Virtual Assistant Training covering Appointment Setting, Social Media Management, and Administrative Assistance.
I am currently seeking a long-term remote opportunity, preferably in claims, mortgage, financial operations, quality control, compliance, administrative support, data/documentation, email/chat support, or customer service roles.
Get to know me better—check out my portfolio here: -----------
I would be happy to discuss how my experience and skills can contribute to your team. Thank you for taking the time to review my profile, and I look forward to hearing from you.
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