Results-driven call center/BPO professional with 12 years of experience in customer service, sales, and technical support. Proven track record of leadership with 5 years as a Team Leader and 4 years as an Operations Manager, overseeing high-performing teams and driving operational excellence. Skilled in people management, process improvement, and delivering exceptional customer experiences. Adept at aligning team performance with business goals, increasing efficiency, and fostering a culture of accountability and service quality. Flexible when it comes to schedule and efficient on the tasks that I am designated to do. Can work with minimal supervision and can easily adapt to any sort of training or program that the job requires me to deliver.
