Are slow response times and missed customer inquiries costing you sales?
I help businesses deliver fast, organized, and high-quality customer support that improves customer satisfaction, increases retention, and supports sales growth.
Hi, I’m Jonna—a Customer Service & Sales Virtual Assistant with 2+ years of experience in both remote support and frontline hospitality (hotel receptionist). I specialize in handling high-volume customer interactions while maintaining a professional and positive customer experience.
What I Bring to the Table
Handled 50–100+ customer inquiries daily (email, chat, and in-person)
Maintained consistent response times within 24 hours or less
Supported booking and reservation processes with high accuracy and attention to detail
Experienced in resolving customer concerns, reducing complaints, and improving overall satisfaction
Assisted in upselling services and handling customer inquiries that lead to conversions
How I Can Support Your Business
- Customer Support (Email & Chat)
Respond to customer inquiries quickly and professionally
Handle complaints, refunds, and order issues with care
Ensure every interaction reflects your brand voice
- Sales Support & Lead Conversion
Respond to potential customer inquiries
Follow up with leads to avoid missed opportunities
Assist in upselling and guiding customers to purchase
- Inbox & CRM Management
Organize and prioritize emails for faster response
Keep inbox clean and actionable (Inbox Zero approach)
Track and document customer interactions
- Appointment Setting & Admin Support
Schedule calls, meetings, and follow-ups
Data entry, research, and documentation
Task management using Google Workspace & Trello
Why Clients Choose Me
Hospitality-trained – experienced in real-time, high-pressure customer service
Strong communication & problem-solving skills
Detail-oriented and highly organized
Reliable, proactive, and easy to work with
Focused on customer satisfaction + business growth
I don’t just answer messages—I help create a seamless customer experience that builds trust and drives repeat business.
If you’re looking for a dependable Customer Service & Sales VA who can support your customers and your growth, let’s connect!
Available for full------------time | Flexible schedule
Verified
