I am a dedicated and versatile Virtual Assistant and Customer Support Professional with hands-on experience in drop-shipping, e-commerce management, technical support, and customer service. As a Virtual Assistant Drop-Shipping, I successfully managed Walmart and Amazon stores, handling product listings, order fulfillment, customer inquiries, and supplier negotiations. In my roles as Technical Support for Apple Media & Services / AppleCare Support and Customer Service Representative IV – Specialized Services / Technical Support, I developed advanced troubleshooting skills, resolved complex customer issues, and maintained high satisfaction scores. I excel at managing multiple tasks, optimizing workflows, and providing reliable support to help businesses thrive.
