Hi! I'm Rannie Dela Pena, a confident Customer Service Professional with 6+ years of experience in omnichannel support (Voice, Chat, Email) for e-commerce, pet care, and meal subscription brands.
Core Strengths:
- End-to-end order, billing, and retention support using Shopify and Zendesk
- Proactive win-back strategies for at-risk subscribers
- AI-enhanced workflows: Google AI Studio and ChatGPT for efficient, human-toned responses
- SOP development and KPI-driven performance (CSAT, First Response, Resolution Rate)
Tools I Master:
Shopify | Zendesk | Jira | Commslayer | Hubstaff | Google AI Studio | ChatGPT
Industries Served:
Pet Services (Wag!) | Savanna Skin | Meal Subscriptions (Factor Meals)
Reliable, adaptable, and passionate about turning customer concerns into loyalty. Ready to help your team deliver exceptional support and drive retention.
Available for immediate hire | Remote-ready | PH-based (Manila time zone)
