I’m an experienced Customer Support professional with nearly 8 years in the Customer Service industry, specializing in roles as a Quality Analyst and Customer/Technical Support Engineer.
I’ve handled complex homeowner concerns and escalations, including ticket creation, site visit coordination, and RMA processing. I provide support to fellow agents, assess support staff performance, and lead call calibration sessions. My responsibilities have also included managing reports, conducting coaching sessions, training new hires, and handling high-priority tasks assigned by management.
