Proactive and customer-focused IT Helpdesk professional with experience in diagnosing, troubleshooting, and resolving hardware, software, and network issues. Skilled in providing remote and onsite support, managing tickets efficiently, and ensuring minimal downtime for end-users. Adept at using tools such as ServiceNow, SCCM, and MDM solutions to manage devices, deploy updates, and maintain system security. Strong communicator with a passion for delivering excellent service, fostering a positive user experience, and continuously improving IT processes.
Core Skills: Technical Support • Troubleshooting • Ticket Management • Software/Hardware Support • Network Connectivity • Remote Support Tools • ITIL Best Practices • Customer Service Excellence
