Experienced Customer Support Team Lead and Project Manager with a strong background in leading support teams, resolving escalations, and keeping projects on track. I’ve led CX for an e-commerce baby products brand — coaching agents, managing complex customer issues, and using feedback data to improve service quality. On the project management side, I’ve coordinated cross-functional teams, managed contracts and invoicing, and kept deadlines and workflows organized across multiple tools (Dubsado, HoneyBook, ClickUp, Asana). I bring both people leadership and operational structure, so support runs smoothly and projects actually get delivered on time.
Clients book me for:
- Customer Support Team Leadership & Coaching
- Escalation Management & Complaint Resolution
- Customer Experience Strategy
- Project Management
- Office & Administrative Support
- Email Management
- Calendar & Scheduling Management
- Quotation & Invoicing
- Live Chat & Email Customer Support
- Team Coordination
- Contract Drafting & Follow-up
Tools I use:
Gorgias, Shopify, ShipHero, Stay AI, Slack, ClickUp, Asana, Notion, Dubsado, HoneyBook, QuickBooks, Wave, Canva, Google Workspace, Microsoft Office
