• Customer Service & Account Management • Inbound/Outbound Calls, Email & Chat Support • US Recruitment & Staffing (Full-Cycle) • Onboarding & Documentation • Cross-Cultural Communication (Australia & US) • Quality Assurance & Process Compliance • Data Entry, Reporting & CRM Systems • Team Collaboration & Knowledge Sharing • Time Management & Prioritization

Results-driven professional with 10+ years of experience in customer service, client
management, and recruitment, specializing in the Australian and US markets. Strong
expertise in account servicing, process management, and performance optimization. Proven
ability to deliver excellent customer experiences, support diverse recruitment needs, and
collaborate across multicultural teams. Known for adaptability, communication skills, and
exceeding service and operational targets.