Multifaceted IT professional with over 5 years of progressive experience in customer service, order management, sales and admin support, and software development. Holds a Bachelor's Degree in Information Technology with a strong blend of technical and business skills. Adept in communication, email and phone support, and CRM systems (Salesforce), with hands-on experience in Oracle SQL, API testing, systems testing, and software development lifecycle (Agile). Skilled in basic Java and C++ programming, SAP, Microsoft Office, and collaboration tools like Slack and Microsoft Teams. Proven track record in order entry, administrative support, and IT business analysis. Highly adaptable, detail-oriented, and committed to delivering solutions that bridge user needs with technical systems.
