Experienced banking professional with over eleven (11) years at the Bank of the Philippine Islands (BPI), combining strong analytical, organizational, and interpersonal skills to deliver exceptional results. Currently serving as an Incentives Management Associate, managing end-to-end incentive processing, monitoring, and reporting to ensure accuracy, timeliness, and alignment with business goals. Consistently maintained a 100% customer satisfaction rating by fostering collaborative relationships and providing efficient, solutions-driven support.