Seasoned operations and customer service professional with 17+ years of experience in the BPO industry, specializing in client support, logistics coordination, and process optimization. Proven expertise in managing end-to-end customer interactions, training and mentoring teams, and driving operational efficiency across multiple roles from frontline support to executive leadership. Skilled in track and trace functions, freight monitoring, and delivery scheduling, with hands-on experience assisting 3PLs, shippers, and consignees in resolving shipment concerns. Adept at collaborating with cross-functional teams, developing best practices, and ensuring service excellence through proactive problem-solving and clear communication. Brings a strong background in leadership, workflow management, and customer-focused solutions
