With 13 years of progressive experience in IT Service Desk operations, from frontline support agent to L1.5 technician, vendor management associate, and Service Delivery Manager. I bring a deep understanding of technical troubleshooting, stakeholder coordination, and service excellence. My career has been built on responsiveness, precision, and proactive problem-solving. These qualities seamlessly translate into virtual assistance. Whether managing schedules, resolving issues, or streamlining workflows, I deliver reliable support with a calm, professional touch. I’m tech-savvy, detail-oriented, and thrive in fast-paced environments where clear communication and efficiency are key.
