With over 2 and a half years of experience as a Live Operations Specialist, I have developed expertise in live operations, documentation, and managerial tasks. I collaborated with teams to support and enhance live environments, ensuring seamless user experiences and operational efficiency.
My professional background also includes over 2 years as a Help Desk Specialist managing tickets with CRMs and developing ticketing systems to ensure high customer satisfaction and KPI resolution & efficiency.
I have also been an IT professor for 3 years where I educated students in technology principles and skills needed in the field.
With a strong foundation in live operations, communication, and cross-team coordination, I am extremely dedicated to my craft of leveraging my technical and interpersonal skills to contribute to innovative advancements in the industry and getting a company what it deserves.
Personal Skills
• Fluent in English, both oral and written.
• Fast learner with a willingness to learn
• Excellent time management
• Strong interpersonal and communication skills
• Analytical with great creative problem-solving skills
• Responsible and committed to work
• Extremely detail-oriented
