With over 7 years of experience in the BPO industry, handling international accounts and providing top-notch customer service via phone, chat, and email. Over time, my consistent adherence to instructions and deadlines—paired with a strong focus on quality—led me to advance to the role of Quality Analyst.
In addition to my BPO experience, I have spent the last 5 years building my career as a Virtual Assistant. During this time, I developed a diverse skill set including cold calling, leasing support, email marketing, appointment setting, SEO, and lead generation. My work has also given me hands-on experience with various CRMs and tools such as GoHighLevel, PropertyWare, RingCentral, HubSpot, and Google Workspace.
Being highly computer-savvy and resourceful, I’m able to work independently with minimal supervision. I take pride in delivering high-quality results and continuously seek opportunities to expand my knowledge and improve processes.
