I have 5+ years of experience as a Customer Service Representative, Administrative Support, and E-commerce Support Specialist, working with US-based companies across retail, dropshipping, and operations environments.
My core strengths include customer service (email, chat, and phone support), order management, e-commerce operations, administrative coordination, and vendor communication. I am highly skilled in handling fast-paced support environments while maintaining accuracy, efficiency, and a customer-first approach.
I am proficient in using tools such as Shopify, ShipStation, Trello, -----------, Zoho, and SnugPro, and I am experienced in managing tasks like order processing, tracking updates, returns and refunds, PO creation, inventory coordination, and multi-channel customer support across platforms such as Amazon, Etsy, and Houzz.
Throughout my career, I have supported both e-commerce and operations teams. In a US-based countertop brackets company, I handled end-to-end customer support including emails, live chat, inbound calls, and marketplace messaging, while also managing order updates, shipping coordination, and after-sales concerns. In a dropshipping company, I expanded my responsibilities to include purchase order processing and direct communication with vendors regarding shipping timelines and product availability. Earlier in my career, I worked as an Administrative Assistant and Operations Coordinator in a rebate program company, where I encoded audit and home assessment data, processed quotes and sales orders, and coordinated schedules and project details with contractors.
I bring a strong combination of customer care expertise, operational support experience, and e-commerce workflow knowledge, making me reliable, adaptable, and ready to support business growth in a remote environment.
