Hybrid Operations & Systems Virtual Assistant with 12+ years of experience supporting enterprise IT, customer operations, and security-focused environments. I design efficient systems, optimize CRM workflows, and automate repetitive processes to improve visibility, scalability, and daily performance.
My background includes hands-on work with Salesforce and ServiceNow platforms, SOP development, dashboard reporting, workflow automation, and operational support systems. I help organizations streamline ticketing, onboarding, escalation workflows, and internal documentation to build reliable, repeatable processes.
Beyond operations, I support digital growth through content workflows, media editing, and AI-assisted productivity tools that help teams work smarter and faster.
I bring a structured, systems-driven approach focused on clarity, efficiency, and measurable outcomes.
