I am a self-starter and highly organized individual with over 15 years of experience working in a fast-paced, high-pressure corporate environment. As an Operations Manager, I have a strong background in operational excellence, change management, performance management, process governance, strategic initiative implementation, and workflow documentation and maintenance. I have a proven track record in building empowered teams and promoting continuous improvement mindset to consistently deliver customer requirements and business targets. Additionally, I have a solid first-hand experience on Project Management and process automation.
I bring extensive experience in customer service and service delivery area having started my career in the Business Process Outsourcing (BPO) industry and spending the last decade in a global tech company. I have done back-office and administrative support to direct customers, suppliers and vendors, as well as geo stakeholders - my team supported wide-range of activities including order processing and shipment monitoring, claims review and approval, dispatch management, onsite field service management, escalation and complaint management, PO & invoice processing, as well as data analysis and reporting. I'm proficient in different ERP and CRM systems and office tools including Oracle Siebel, SAP, Google Suite, ServiceNow and Microsoft Applications (e.g. MS Dynamics 365 and MS Power Tools), as well as familiar with AI tools. I can learn and adapt to new systems quickly.
With my background as an Operations Manager and Process Owner, I am passionate in process standardization, continuous improvement, and operational excellence.
