• 160+ projects completed on Upwork
• 12+ years of Virtual Assistance & Writing experience
• 7+ years as an E-Commerce VA
• 7+ years as a Customer Service Specialist (B2B & B2C)
• 7+ years as a Dispute & Chargeback Manager (PayPal & Shopify)
• 7+ years as a Shopify Dropshipping VA
• Certified by Google & Coursera in Customer Service & E-commerce
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• Supported 10+ online stores across the US, AU, & UK markets
• Resolved 3,000+ customer inquiries via email & chat
• Resolved 500+ PayPal cases with a 90% win rate
• Reduced dispute rate from 4.24% to 1.43% in just 3 months
• Managed 5,000+ product listings (Shopify, Magento, WooCommerce)
• Created 500+ SEO-friendly product listings, driving organic traffic & sales
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Software & Tools
• E-commerce: Shopify, WooCommerce, Magento, eBay, Etsy, Vinted, TradeMe
• Helpdesk: Commslayer, Zendesk, Gorgias
• 3PL Fulfillment: Atomix, -----------
• Subscription: SKIO
• Dropshipping: AliExpress, DSers
• Inventory: Cin7
• Shipping: Starshipit, ShipStation
• Payment: PayPal, eWay, Xero
• Chargeback: Disputifier, Chargeflow
• Reviews/Loyalty: Trustpilot, -----------, Ryviu, -----------
• Communication: Slack, WhatsApp, WeChat, Gmail, Zoom, Voxer
• Productivity: Google Workspace
• CRM: ActiveCampaign, Klaviyo, Omnisend
• Project Management: Trello, Asana, Basecamp
• Design: Canva
• Content Management: WordPress
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Certifications
• Satisfaction Guaranteed: Develop Customer Loyalty Online – Provider: Google
• Make the Sale: Build, Launch, and Manage Ecommerce Stores – Provider: Google
• Customer Service Fundamentals – Provider: Knowledge Accelerators
• Improving Customer Retention – Provider: Coursera Instructor Network
• Email Marketing Strategies for Ecommerce – Provider: Shopify Academy
Verified
